Frequently Asked Questions (FAQ)

How long does delivery take?

We usually deliver within 3 to 5 business days depending on your location.

What payment methods are accepted?

We accept major credit/debit cards, PayPal, and bank transfers.

Can I return a product?

Yes. Please review our Return & Refund Policy for full details.

How can I track my order?

You will receive a tracking number via email once your order has been dispatched.

Do you ship internationally?

Yes. Please enter your address during checkout to verify shipping availability.

Effective Date: July 01, 2025

Welcome to uruguayanminerals.com. These Terms and Conditions govern your access to and use of our website and services. By using our site, you agree to comply with these terms.

1. Company Information

This website is operated by:

Marcos Lorenzelli SRL
RUT: 010153010018
Address: By Pass 354, Artigas, Uruguay
ZIP Code: 55.000
Email: info@uruguayanminerals.com

2. User Registration

To place an order on this website, you must first register and create a user account.
You agree to provide accurate and complete information and to keep your credentials secure. We reserve the right to suspend or cancel accounts that violate our policies or engage in fraudulent activity.

3. Product Sales and Availability

We sell physical products internationally from Uruguay.
Sales are available to all countries except Uruguay.
All prices are shown in U.S. Dollars (USD) unless otherwise specified.

We reserve the right to change product prices, descriptions, and availability without notice.

4. Ordering Process

Placing an order implies acceptance of these Terms and the purchase conditions described on our website.
We reserve the right to cancel any order due to payment verification issues, stock errors, or suspected fraud.

Once an order is confirmed, you will receive a confirmation email with the order summary.

5. Payment Methods

We accept payments through PayPal, including credit and debit cards supported by that platform.
You agree to provide valid payment details and authorize us to charge the total amount of your order, including shipping fees.

6. Shipping and Customs

We ship internationally.
Shipping terms, estimated delivery times, and return policies are detailed on the Shipping & Returns Policy page.

Important:
All customs duties, import taxes, and fees that may apply in the destination country are the sole responsibility of the buyer.
We do not assume responsibility for delays or costs caused by customs procedures.

7. Intellectual Property

All content on this website—including logos, text, graphics, images, and design—is the property of Marcos Lorenzelli SRL or its content providers and is protected by applicable intellectual property laws.

Unauthorized use of any content without our prior written consent is strictly prohibited.

8. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages that may arise from the use or inability to use our website or services.

We do not guarantee that our website is free from errors, viruses, or other harmful components.

9. Applicable Law and Jurisdiction

These Terms shall be governed by the laws of the Republic of Uruguay.
Any disputes arising from these Terms shall be submitted to the competent courts of Montevideo, Uruguay.

10. Modifications

We reserve the right to update these Terms at any time.
Changes will be effective upon publication on this page. Continued use of the site after changes implies acceptance.

Effective Date: July 01, 2025

At uruguayanminerals.com, we are committed to protecting your personal information and your right to privacy. This policy explains how we collect, store, and use your personal data in accordance with Law No. 18.331 of Uruguay and in alignment with international best practices.

1. Data Controller

This website is operated by:
Marcos Lorenzelli SRL
RUT: 010153010018
Address: By Pass 354, Artigas, Uruguay
Email: info@uruguayanminerals.com

The owner of the company is responsible for the personal data collected through this website.

2. Personal Data Collected

We collect the following personal information for the purpose of processing orders, managing customer accounts, and facilitating delivery:

First Name
Last Name
Email Address
Phone Number
Shipping Address
Postal Code
Country

We do not collect sensitive personal data such as health information, biometric data, or financial account numbers directly.

3. Use and Purpose of the Data

Your data is used strictly for the following purposes:

To process and deliver orders.
To manage your user account.
To provide customer service and support.
To comply with tax and legal obligations.

We do not use your data for unsolicited marketing purposes.

4. Data Storage and Security

All personal data is stored securely on our web server infrastructure, under the protection and responsibility of Marcos Lorenzelli SRL.
We apply reasonable technical and organizational measures to prevent unauthorized access, disclosure, or alteration of your data.

Data is retained only for the time necessary to fulfill its purpose and to comply with applicable laws.

5. Third-Party Disclosure

We do not share, sell, or transfer your personal information to third parties.
However, your data may be processed indirectly by secure third-party platforms involved in:

Payment processing (e.g., PayPal)
Hosting or infrastructure (e.g., our web hosting provider)

These third parties act only as data processors under confidentiality and data protection agreements.

6. User Rights

As a user, you have the following rights:

Access: You may view your personal data from your user account.
Rectification: You may correct or update your billing and shipping information from your profile settings.
Deletion: You may request permanent deletion of your account by writing to: info@uruguayanminerals.com

We will process account deletion requests within a reasonable timeframe, subject to legal obligations.

7. Data Transfers Outside Uruguay

Our website may be accessed from outside Uruguay. In such cases, your data may be stored or processed in servers located outside your country of residence.
By using our services, you consent to such international data transfers.

8. Changes to this Policy

We reserve the right to modify this Privacy Policy at any time.
Changes will be posted on this page and become effective immediately upon publication. Your continued use of the site implies acceptance of the updated policy.

9. Contact

If you have any questions or requests regarding your data or this policy, please contact us at:
info@uruguayanminerals.com