Shipping & Returns Policy

Effective Date: July 01, 2025

This document describes our policies regarding shipping, delivery times, returns, and international customs for purchases made on uruguayanminerals.com.

1. Shipping Coverage

We ship to all countries worldwide, except Uruguay.

Orders placed on our website can be delivered internationally, subject to carrier availability and customs regulations in the destination country.

2. Shipping Methods and Costs

We ship exclusively via DHL and FedEx.

Shipping options and associated costs will be calculated and displayed at checkout based on:

  • The shipping destination
  • The selected shipping method
  • The weight and dimensions of the package

Shipping fees are paid by the customer at the time of purchase.

3. Estimated Delivery Times

Delivery times vary depending on the destination country and the chosen shipping method.

Estimated delivery times will be provided at checkout and in your order confirmation email.

Please note that delivery delays may occur due to customs clearance, local holidays, or unforeseen logistical issues beyond our control.

4. Returns and Refunds

We accept returns and offer refunds under the following general conditions:

  • The product must be returned within 14 days of delivery.
  • The item must be unused, in original condition, and in its original packaging.
  • The customer is responsible for return shipping costs, unless the product arrived damaged or was incorrectly fulfilled.

To request a return, please contact our customer service at info@uruguayanminerals.com with your order number and reason for return.
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be issued to the original method of payment within 7 business days.

Note: This policy may be subject to changes or additional terms depending on the product type or shipping destination. Please contact us in advance if you have concerns about returns.

5. Customs and Import Duties

All customs duties, import taxes, and fees incurred in the destination country are the responsibility of the buyer.

We are not responsible for delays caused by customs clearance processes or for any charges incurred at the border.

By placing an order on our website, you agree to assume full responsibility for complying with your country’s import regulations.

6. Contact

For any questions related to shipping or returns, please contact our team:
info@uruguayanminerals.com